Refund policy

At cliick-caart.shop customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help you with a straightforward return and refund process.

  1. Return Window You have 30 days from the date you receive your item to request a return. Requests made after 30 days will unfortunately not be eligible for a refund or exchange.
  2. Eligibility Criteria for Returns To be eligible for a return, your item must meet the following conditions:   It must be unused, unwashed, and in the same condition that you received it. It must be in its original packaging with all tags, labels, and accessories intact. You must provide the receipt, invoice, or proof of purchase.
  3. Non-Returnable Items Certain types of goods cannot be returned due to hygiene and safety standards: Perishable goods (such as food, flowers, or plants).Custom products or personalized items. Personal care goods (such as beauty products or cosmetics).Sale items or gift cards.
  4. How to Initiate a Return To start a return, please contact our customer support team at vivi804441122@gmail.com. If your return is accepted, we will send you a return shipping label, along with detailed instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  5. Return Shipping CostsDefective or Wrong Items: If the item is defective, damaged, or if you received the wrong item, cliick-caart.shop will cover all return shipping fees.Change of Mind: If you are returning the item due to a change of mind, the customer will be responsible for paying the return shipping costs. Shipping costs are non-refundable.
  6. Refunds ProcessOnce we receive and inspect your returned item, we will send you an email to notify you that we have received it. We will also inform you of the approval or rejection of your refund.Approved Refunds: If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment within 5 to 7 business days.Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company or bank, as it may take some processing time before your refund is officially posted.